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FAQS
When will I receive my photos?
All of our photographic services (excluding video Walkthrough) have a 1 business day turnaround time. If your photos were taken on a Saturday, you will receive them on Monday guaranteed. HD Video can take up to 3 business days.
As long as your invoice has been paid, you will be sent an email with links to a Dropbox folder that you will be able to download to your computer. Having a Dropbox account is not necessary to access the photos. If you are needing your pictures in a rush, we also offer Same-Day turnaround (by 9:00pm) for $30.
How many photos will I get?
Depending on the size of the property, you can expect somewhere between 40 - 60 (the maximum allowed by Matrix). Smaller properties (apartment, townhome) will more than likely be at or under 40.
Do you have Supra access?
Yes, but we need a 7 digit Call Before Showing code (not the same as your 4 digit access code) in order to unlock the Supra box. Or Shackle code, You can obtain the 7 digit CBS code by calling HAR member services (713-629-1900) and providing them the Supra serial number.
Can you upload my photos?
Yes. If the listing is active, we can upload them through our account. If the listing is inactive or incomplete, we will need your username and password to upload the photos.
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Can you photoshop furniture out of a room?
Our editors are magicians, but there are limitations to what they can do. Depending on the angle of the room, it may be possible to remove a piece of furniture. Here is a list of things most commonly photoshopped.
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- Replace Skies ( When is cloudy)
- Remove camera from reflections
- Make the grass green
- Pool cleaners
- Remove drive stains
Can the photographer re-arrange furniture to make the house look better?
No. For the safety of our photographers they must photograph the property as is. If the property is not ready at the time of the appointment, rescheduling may be necessary. Refer to our cancellation policy for more information.
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